Customer Service (Operations Support) Specialist - PASSARE

Abilene, TX

Full Time

Corporate Office

Entry Level

Does this describe you?

Organized

Adaptable

Disciplined

Detail-Oriented

If so, let’s talk!!

We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST.

As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.

Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one. Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device.

This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!

To learn more about Passare visit our website at https://www.passare.com/

Requirements

High school diploma or equivalent
Preferred 2 years experience in customer support or operations

Responsibilities:

Provide phone and email customer support
Answer troubleshooting calls, build platform knowledge and provide technical assistance
Create and manage configurations of the Passare SaaS system for customers
Load and validate customer system data
Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
Training responsibilities include scheduling and setting up webinars with customers
Utilize Knowledge Base to ensure processes are completed accurately

Qualifications:

Excellent written and verbal communication skills
Excellent data entry and typing skills
Ability to multi-task, set priorities, and manage time effectively
Ability to gather accurate information
Effective problem resolution and critical thinking skills
Ability to use and manage web-based and database tools
Strong organizational skills
Commitment to company values

About Directors Investment Group
Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind.
DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Who referred you to this position? Enter their first and last name here.

Are you willing to relocate?*

What's your highest level of education completed?

Are you 18 years of age or older?

LinkedIn Profile URL:

Website, blog or portfolio:

Desired salary*

Earliest start date?*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

150

References: Please enter names and contact information:

Education:
Institution Name?*

Dates Attended?*

Location?*

Major/Minor?*

Institution Name?

Location?

Dates Attended?

Major/Minor?

Employment:
Employer Name?*

Job Title?*

Dates Employed?*

Address?*

Supervisor and Contact Information?*

Pay Rate?*

Job Duties?*

Reason for Leaving?*

Employer Name?

Job Title?

Dates Employed?

Address?

Supervisor and Contact Information?

Pay Rate?

Job Duties?

Reason for Leaving?

Are you legally eligible for employment in this country?*

If you are under 18, can you furnish a work permit?*

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?*

Have you ever been employed here before?*

What date are you available for work?*

Type of employment desired:*

Are you able to meet the attendance requirements of the position?*

Have you been convicted of a felony in the last seven (7) years?

(Such conviction may be relevant if job related, but does not bar you from employment.)*

If yes, please explain. If no please answer "not applicable".*

Summarize any training, skills, licenses, certificates and/or characteristics of yourself that may qualify you as being able to perform job-related functions for the position which you are applying.*

It is understood and agreed upon that any misrepresentation by me on this application will be sufficient cause for cancellation of this application and/or separation from the employer’s service if I have been employed.

I give the employer the right to investigate all references and to secure additional information about me, if job-related. I hereby release from liability the employer and its representatives for seeking such information, and all other persons, corporations or organizations for furnishing such information.

The employer is an Equal Opportunity Employer. The employer does not discriminate in employment and no questions on this application is used for the purpose of limiting or excusing any applicant’s consideration for employment on a basis prohibited by local, state or federal law.

This application is current for only 60 days. At the conclusion of this time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to fill out a new application.

I understand that just as I am free to resign at any time, the employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the employer has the authority to make any assurances to the contrary.

I understand it is this company’s policy not to refuse to hire a qualified individual with a disability because of this person’s need for an accommodation that would be required by the ADA.* I consentI do not Consent

Human Check*

Submit Application